With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...
The idea of using data and algorithms to design better cities extends back to the 1970s. That’s when computing tools like geographic information systems and business intelligence began to extract ...
Fiverr CEO Micha Kaufman told his employees in early 2025 that “AI is coming for your jobs.” Shopify CEO Tobi Lutke notified ...
The scarce resource in the SDLC is no longer engineering hours developing features, but rather the trust that a particular ...
They are using the pattern recognition capabilities of AI to sort a cacophony of caws and rumbles and chatter into individual ...
Karen Panetta, an IEEE fellow and dean for graduate education at Tufts University, believes it is “essential” for humans to ...
Copyright law protects original works of authorship by giving their authors a set of exclusive rights to control ...
The environmental impact of artificial intelligence (AI) computing is huge. Asking ChatGPT or any AI model a question is like ...
From Rules to Data In traditional software, engineers explicitly define the rules—if X, then do Y. With AI, behavior is ...
The Regional Special Section of the Arab World highlights some of the region’s exciting, innovative, and socially relevant ...
In the age of AI, embracing and developing lasting, durable skills is essential. When used in collaboration with AI and other ...
The uncomfortable truth is that CRMs are often riddled with blind spots. Companies invest heavily in deployment, but treat ...
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